Terms and Conditions

General provisions
Methods of concluding Sales Contract
Rights and obligations of the Seller
Rights and obligations of the Buyer
Delivery and payment conditions
Purchase Price
Acquisition of ownership and transfer of the risk of damage to goods
Complaint policy
Personal data and their protection
Withdrawal from the Sales Contract
Online dispute resolution platform
Product reviews
Gift vouchers (certificates)
Second-hand store
Prizes and competitions
Final provisions
Use of documents from the website
Liability

1. General provisions

1.1 These general terms and conditions (“Terms and Conditions”) govern the rights and obligations of the contractual parties, resulting from the Sales Contract concluded between the Seller, Katkyn, s.r.o., with company seat at Račianska 88 B, 831 02 Bratislava, Slovak Republic, Registration number: 54 684 790, registered in the Business Register of the Bratislava I District Court, Section: Sro, Insert number: 163551/B, Tax identification number: 2121813067, VAT identification number: SK2121813067, store at Areál Istrochem, Vajnorská 127/C, 831 04 Bratislava, Slovak Republic (“Seller”) and the Buyer – consumer which covers the purchase and sale of goods at the website of the e-shop of the Seller.

These Terms and Conditions apply for the purchase within the online store www.tedaria.com and further define and clarify the rights and obligations of the Seller and the Buyer. As such they are an integral part of the Sales Contract between the Seller and Buyer.

Supervisory authority

Slovak Trade Inspection (STI)
STI inspectorate for the region of Bratislava
Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Slovak Republic
department of technological control of products and consumer protection

1.2 A Buyer shall as defined in this part of the Terms and Conditions mean the consumer.

1.3 A consumer shall for the purposes of these Terms and Conditions mean a natural person which during the conclusion or in the course of the performance of the contract does not act within their business activities, employment or occupation. Specific rights and conditions are related to legal persons.

1.4 The Buyer as the consumer shall, in the course of entering their Order, specify their first and last name, residence address, telephone number and e-mail contact.

1.5 Contractual parties have agreed that by sending the Order to the Seller the Buyer confirms and agrees with these General Terms and Conditions and their conditions and provisions shall apply to all sales contracts concluded at any website of the e-shop that is operated by the Seller on the basis of which the Seller shall provide the goods presented at the website in question (“Sales Contract”) and to all relations between the Seller and Buyer incurred in the course of concluding a Sales Contract and complaint procedure of goods.

1.6 General Terms and Conditions are an integral part of the Sales Contract. If the Seller and Buyer conclude a written Sales Contract in which they agree on conditions that are different from the General Terms and Conditions, the provisions of the Sales Contract shall be given preference to the General Terms and Conditions.

1.7 All contractual relations between the Seller and Buyer are concluded in accordance with the law. If a contractual party is represented by a consumer under Article 52 section 4 of Act No 40/1964 Coll., of the Civil Code as amended (“Civil Code”)the contractual relations, which are not regulated by the Terms and Conditions, are governed by the Civil Code, Act No 250/2007 Coll. on consumer protection as amended (“Consumer Protection Act”) and Act No 102/2014 Coll. on consumer protection of supply of distance sales or supplies of services on the basis of a distance contract or contract concluded off-premises of the Seller and amending and supplementing certain acts. (“Consumer Protection of Distance Contracts Acts”). If a contractual party is a entrepreneur, contractual relations, which are not regulated by the Terms and Conditions, are governed by Act No 513/1991 Coll. of the Civil Code as amended („Civil Code“).

Terms and Conditions respect applicable amended laws of the Slovak Republic:

Act No 108/2000 on consumer protection of doorstep selling and consignment selling

Act No 22/2004 on electronic commerce

2. Methods of concluding Sales Contract

2.1 The Sales Contract is concluded by a binding acceptance of the proposal to conclude the Sales Contract of the Buyer by the Seller in the form of a Buyer’s e-mail message sent to the Seller and/or in the form of a filled form from the Seller’s website that is sent by the Buyer and/or in the form of a telephone Order of the Buyer to the Seller (“Order”).

2.2 A binding acceptance of the Buyer’s Order by the Seller is an e-mail confirmation of the Seller to the Buyer concerning the acceptance of the Order following a previous receipt of the Order by the Buyer and following the verification of the availability of goods, valid prices and delivery of goods required by the Buyer and marked as “order confirmation”. If a higher price is discovered, the Seller has an obligation to request the Buyer's consent to the price change according to the current price list prior to Order confirmation. A contractual relation is considered as concluded only following the customer’s consent to the price change and subsequent Order confirmation (acceptance) from the Seller. All prices of goods and services and all fees within the online store are specified including VAT. Automatically performed Order Receipt Notification to the Seller’s electronic system which the Buyer receives to their e-mail address immediately after sending their Order is not considered to be a binding acceptance of the Order; this Notification is only indicative for the purpose of notifying the Buyer about the reception of their Order. If necessary, all further information concerning their Order shall be sent to the Buyer’s e-mail address.

All received electronic Orders are considered to be a Sales Contract proposal.

2.3 Binding acceptance of the Order contains in particular data concerning the name and specification of the goods whose sale is the subject of the Sales Contract, furthermore data concerning the price of goods and/or other services, data concerning the delivery of goods period, name and data concerning the location where the goods are supposed to be delivered and data concerning the price, conditions, mode and date of transports of the goods to the agreed delivery location of the goods for the Buyer, data concerning the Seller (trade name, company seat, registration number, registration number within the Business Register etc.), or other data.

2.4 The Buyer can deliver a notification about the cancellation of the Order to the Seller by electronic mail of telephone within a period of 2 hours from the delivery of the Order to the Seller. The Buyer is obliged to indicate the Order number, name, telephone number, e-mail address and the code of ordered goods in the notification concerning the cancellation of the Order. If the Order is cancelled, the Seller does not charge any fees related to the cancellation of the Order to the Buyer. If the Buyer has paid the Purchase Price to the Seller or a portion of it in the time leading up to the cancellation of the Order, the Seller shall return the already paid Purchase Price or its portion no later than 14 days following the cancellation of the Order by a transfer to the bank account of the Buyer, if the contractual parties do not agree on a different manner of reimbursement of the Purchase Price.

2.5 According to the amendment of act no 222/2004 Coll. on the value added tax since 1.1.2013 it is not possible to change data in an already issued tax document (invoice). The data in a tax document (invoice) can be changed only if the customer has not yet accepted and paid for the goods.

2.6 In case of ongoing special offers, the sale of goods on the Seller’s website is also governed by binding conditions of the respective special offer in addition to these General Terms and Conditions. If the Buyer orders goods contrary to the conditions of the respective special offer, the Seller is entitled to cancel the Order of the Buyer. The customer shall be informed about the cancellation of the Order via e-mail and in case of a paid Purchase Price or its portion the funds shall be returned no later than 14 days to the account they specify, unless otherwise agreed with the Seller.

2.7 By submitting the offer the Buyer confirms that they have familiarised themselves with these Terms and Conditions, including the complaint policy and they agree with it. Furthermore, by submitting the Order the Buyer acknowledged that the Order is connected with the obligation to pay. The Buyer is adequately notified about these Terms and Conditions and complaint policy and has the opportunity to familiarise with it prior to executing the Order themselves. Costs for the use of means of remote communication with regard to the conclusion of the Sales Contract should not incur by the Buyer and the Buyer does not object to their use.

3. Rights and obligations of the Seller

3.1 The Seller is obliged to:

deliver goods in the agreed quantity, quality and date based on the Order confirmed by the Seller to the Buyer,

prepare goods for transport in a manner necessary for the preservation of the object and its protection. The Seller shall procure the object for transport in the same manner,
ensure that delivered goods are delivered undamaged and meet existing legislation i.e. hand over in written or electronic form all documents necessary for the collection and use of goods and additional documents prescribed by existing legislation (manuals in the official language, tax document) to the Buyer no later than together with the goods.

3.2 The Seller has the right to a proper and punctual payment of the Purchase Price from the Buyer for the delivered goods.

3.3 The Seller has the right to cancel the Order, if they are not able to deliver goods, due to stock exhaustion or unavailability of goods, to the Buyer in the period specified by these Terms and Conditions or for the price which is specified in the online store, unless they agree with the customer on a substitute performance. The customer shall be informed about the cancellation of the Order via telephone or e-mail and in case of a paid Purchase Price or its portion the funds shall be returned no later than 14 days to the bank account they specify, unless otherwise agreed with the Seller.

3.4 Katkyn, s.r.o. reserves the right to verify the identity of the Buyer or the person authorised for the collection of goods in case of personal collection, in cases when the delivery of goods is paid by the Buyer in advance by card, via a bank transfer or an invoice with a due date.

4. Rights and obligations of the Buyer

4.1 The Buyer is obliged to:

receive purchased or ordered goods,
pay the Seller the agreed Purchase Price in the agreed payment period including costs for the delivery of goods,
not to damage the good reputation of the Seller,
confirm within the delivery note (or in case of the carrier the transport note) the collection of goods by their signature or signature of the person they have authorised.

4.2 The Buyer has the right to the delivery of goods in the quantity, date and to the location agreed by contractual parties in the binding acceptance of the Order.

5. Delivery and payment conditions

5.1 The goods are sold according to displayed samples, catalogues, type sheets and sample books of the Seller which are placed on the website of the Seller’s e-shop.

5.2 The Seller is obliged to satisfy the Order of the Buyer and deliver goods to the Buyer no later than 30 days following the acceptance of the Buyer’s Order by the Seller; the Buyer accepts this delivery period without any reservations. However, we usually despatch the goods immediately or no later than 2 working days. The delivery of goods is performed via a courier company during working days. We will inform you about the exact date of despatch and delivery of goods via e-mail.

5.3 The Buyer is obliged to receive the goods at the location which is specified in the Buyer’s acceptance of the Order by the Seller. If the Buyer does not collect the goods within 5 working days following the expiration of the period specified in the Sales Contract without a prior written withdrawal from the contract, the binding acceptance entitles the Seller to claim reimbursement for the incurred damage in the amount of at least € 5.50 and in the maximum value of the actual costs for the attempt of a unsuccessful Order delivery. Following the expiration of five working days from the date when the Buyer was obliged to receive the goods, the Seller is entitled to withdraw from the Sales Contract and sell the goods to a third party.

5.4 The Seller is entitled to appeal to the Buyer for the receipt of goods prior to the expiration of the agreed period within the Sales Contract.

5.5 The weight, dimensions, colour and other data concerning the goods which are featured in the catalogue, leaflets and other documents of the Seller specified by the manufacturer can differ from reality by ± 10% from the specified value.

5.6 The location of the delivery of goods is a location specified in the acceptance of the Order by the Seller, unless otherwise agreed by contractual parties within the Sales Contract. The delivery of goods is performed by a handing over to the Buyer in the course of personal collection, or by the handing over to others who ensure transport.

5.7 If the Seller transports goods to the Buyer to the location specified within the Sales Contract by the Buyer, the Buyer is obliged to personally receive the goods or ensure that the goods are received by a person they have authorised in case of their absence for the receipt of goods specified in the Sales Contract and sign the protocol concerning the handing over of goods. The third party authorised to collect the goods specified within the Sales Contract is obliged to present the original or copy of the Sales Contract and a proof of payment for the goods and a written authorisation to the Seller. If the delivery of goods needs to be repeated due to the absence of the Buyer at the location specified in the Sales Contract, all costs incurred by this matter are paid by the Buyer, particularly the repeated delivery of goods to the location specified in the Sales Contract. The goods are considered as received as defined in point 10.2 of these General Terms and Conditions.

5.8 The Buyer is obliged to inspect the consignment, the goods as well as packaging immediately upon delivery. If the Buyer discovers that the goods or the packaging are mechanically damaged they are obliged to report this fact immediately to the carrier and inspect the status of goods. If the Buyer discovers damaged goods upon the handing over, they are obliged to, immediately upon the handing over of goods, draw up a record on the scope and nature of damaged goods (damage report)whose accuracy shall be confirmed by the carrier. The Seller can on the basis of such drawn up record that is delivered to them after the conclusion of the claim with the carrier provide an elimination of the goods’ deficiency, a discount on goods and in case of irremovable defects of goods deliver new goods to the Buyer.

5.9 If damaged packaging or damage with the loss of content is discovered during consignment delivery by a carrier, we recommend not to collect the consignment, or deal with it directly with the employee of the carrier or with the employee at the counter of the given post office on site in the form of a damage report. In case of collection and discovery of damaged packaging or damage with the loss of content we require that this event is reported no later than 24 hours from the receipt of the consignment of the carrier. To draw up a damage report it is necessary to have the damaged goods, packaging of the consignment and a document of consignment receipt and the acquisition document - the invoice. You can find the nearest branch of the carrier here: www.geis.sk. You can inform us about the report and drawing up process of the damage report at any branch via e-mail at support@tedaria.de.

5.10 Complaints related to mechanical damage of the product which were not evident at the receipt of the consignment must be made immediately after the receipt of the consignment, however, no later than 24 hours from the delivery of goods. The customer is obliged to prove that the mechanical damage could not have been discovered even with a thorough inspection of the product and its packaging under point 5.8. You can exercise claims for defects discovered later on of such damaged goods only if the customer proves that the defects to which the complaint is related were present within the goods at the time of receipt from the carrier. Prior to the first use the Buyer is obliged to read warranty conditions including instructions for use and subsequently follow these instructions thoroughly.

5.11 The customer is obliged to inspect the completeness of the packaging at the receipt of the product (personal as well as impersonal). In case of courier delivery the Buyer must draw up a damage report on site about the incompleteness of the packaging. In case of personal collection the Buyer is obliged to inspect the content of the packaging immediately, additional complaints will not be accepted.

5.12 The Buyer is entitled to, in case of failure to deliver goods by the Seller within the period specified in 5.3 Terms and Conditions, withdraw from the Sales Contract and the Seller is obliged to return the already paid portion of the Purchase Price as defined in point 10.8 of these Terms and Conditions.

5.13 The Buyer shall receive an invoice together with the goods in one packaging for each consignment. At the same time the invoice serves as a warranty document, therefore, it is necessary to retain it for further use.

5.14 Payment method:

cash at the receipt of the goods at the branch,
payment by card via the Internet,
payment on delivery,
payment by account transfer.

5.15 Payment in advance by bank transfer. If you select the payment by a typical bank account transfer, we will automatically send you instructions for the payment to the e-mail address you have specified. If the e-mail with the account number is not delivered to you within 30 minutes from the creation of the Order, please, check your spam folder (unreceived mail folder) or contact us via the telephone number indicated at out website or e-mail at support@tedaria.de. Once the payment is credited to our account you will receive the information about the despatch of the goods or about other changes via e-mail. This action is performed by our automated system always on the following working day. In case of a payment in advance to an account, the delivery period can be influenced by the date of payment and crediting of the payment. It is necessary that the amount is credited to our account no later than 30 days following the confirmation of the Order, otherwise the Order can be considered as cancelled. In case of personal collection it is necessary to present an identity document (identity card, passport).

5.16 Payment by a payment card via the Internet. The payment by card via the Internet for an Order is paid via a payment gateway GoPay following the completion of the transaction. Once the payment is credited to our account you will receive the information about the despatch of the goods or about other changes to the same e-mail. This action is performed by our automated system always during the same day.

5.17 The Seller is not liable for a delayed delivery of goods caused by a courier company, or wrong address submitted by the Buyer.

5.18 Undelivered consignments - not accepted by the Buyer are considered to be a violation of Terms and Conditions.

5.19 If the Buyer requests a repeated despatch of the consignment which they have not received, additional postal charges shall be charged to the overall price for the consignment in the amount of valid postal fees specified in Terms and Conditions.

5.20 The repeated despatch of an unaccepted consignmentshall be performed on the basis of a payment in advance (bank transfer) in connection to which the Buyer will receive an e-mail with a PDF invoice with a due date of 5 days.

5.21 If the Buyer does not execute the payment of the invoice within the requested period - payment period, the Order shall be cancelled within the system. The Buyer shall be informed about the cancellation of the Order via e-mail.

5.22 Further Orders of the Buyer via the electronic system of the store can only be realised with a payment in advance or following a mutual agreement with the operator.

6. Purchase price

6.1 The Buyer is obliged to pay the agreed Purchase Price for the goods within the Sales Contract and/or according to the Seller’s price list valid at the time of the conclusion of the Sales Contract to the Seller, including costs for the delivery of goods (“Purchase Price”) in the form of a cash payment intended for the establishment of the Seller, on delivery at the location of the delivery of goods by the courier or cashless transfer to the Seller’s account which is specified in the binding acceptance of the Order.

6.2 If the Buyer pays the Purchase Price to the Seller by a cashless transfer, the date when the Purchase Price was credited to the Seller’s account is considered to be the date of payment.

6.3 The Buyer is obliged to pay the Purchase Price for the agreed goods to the Seller within the period according to the Sales Contract, however, no later than at the receipt of goods.

6.4 If the Buyer pays the Purchase Price for the goods agreed in the Sales Contract to the Seller, the Buyer is entitled to withdrawal from the Sales Contract and request a return of the Purchase Price only in accordance with existing legislation.

6.5 Costs connected to the assembly and delivery of goods are not included within the Purchase Price of the goods and the Seller is not obliged to provide these services to the Buyer.

6.6 The assembly or other entry into service on principle is not part of the delivery of goods and the Buyer declared that they have familiarised themselves with the manner of bringing the goods into service because it results from the nature of the matter.

6.7 All special offers are valid until stocks are exhausted, if not otherwise specified next to the product.

6.8 Promotions, discount and gift coupons and free gifts for orders are not combinable with each other.

6.9 If the Purchase Price for returned goods or goods in a complaint procedure in whose case a withdrawal from the contract occurred, will be paid to the Buyer in the form of gift certificates, or a combination with monetary payment, the Seller shall return the Purchase Price to the Buyer in the same form it had been paid by the Buyer. However, the value of returned gift certificates to the Buyer must not exceed the value of gift certificated with which the Buyer has purchased the goods. If the return of gift certificates is not possible due to objective reasons, particularly because the Seller does not possess gift certificates in the amount necessary, the Seller shall provide a monetary compensation to the Buyer.

6.10 The Seller reserves the right to cancel the proposal of the Order and Sales Contract and the Buyer acknowledges that there can be cases when the contract between the Seller and the Buyer is not concluded, particularly in case when the Buyer orders goods for a price which was published by mistake due to a technical error of the Seller’s internal information system. In such case the Seller informs the Buyer about such fact.

If an evidently false price appears next to a product within the online store at www.tedaria.com, e.g. if the goods are usually available and generally known and their price is different from the usual price or due to a system error the price of € 0 or € 1 appears next to the goods, the Seller is not obliged to deliver the goods for the false price, but they can offer the delivery of goods to the Buyer for the proper price.

6.11 The operator reserves the right to change the price in case the legislation changes, exchange rates change, in the event of a significant increase of inflation and price change from manufacturers or suppliers of goods. In such case the Buyer has the right to withdraw from the contract.

7. Acquisition of ownership and transfer of the risk of damage to goods

7.1 The Buyer acquires ownership rights for the goods only by completely paying the entire Purchase Price for the goods.

7.2 The risk of damage to goods transfers to the Buyer at the time when they receive the goods from the Seller or if they do not do it in time, at the time when the Seller enables them to dispose of the goods and the Buyer does not receive the goods.

7.3 Displayed props at the websites of the online store (balls, dolls, cars, balloons, flowers, teddy bears, plush toys etc.) which are placed and photographed together with the product are not delivered - sold with the product, provided this fact is not precisely specified in the title of the product (e.g. T-ball + wallet, stroller with a doll, Special offer: Nemo pool with balls etc.). The Buyer cannot claim their delivery together with the purchased goods.

8. Complaint policy (liability for defects, warranty, complaints)

8.1 The Seller is liable for defects of the goods and the Buyer is obliged to file a complaint to the Seller without delay according to the valid complaint policy.

8.2 Complaints are regulated by the valid complaint policy published at the Seller’s website www.tedaria.com. By sending a firm Order to the Seller, the Buyer confirms that they have read and understood the complaint policy and agree with it in its entirety and that they were properly informed about the conditions and the method of complaint of the goods, including the information where a complaint can be filed and where warranty repairs are performed according to Article 18, paragraph 1 of Act No. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on offences, as amended (hereinafter referred to as “Act”).

8.3 The complaint policy applies to goods purchased from the Seller by the Buyer via electronic purchase from the website of the Seller’s online store.

8.4 The complaint policy in this form is valid for all transactions if not contractually stated otherwise.

8.5 The Buyer has the right to invoke warranty from the Seller only for goods which manifest defects caused by manufacturer, distributor or Seller, which have a valid warranty and were purchased from the Seller.

8.6 The Buyer must inspect the goods upon receipt of the consignment, check the completeness and the condition of the goods without delay and inform the Seller about discovered inconsistencies via a complaint form published on the Seller’s website no later than 24 hours following the receipt. If the Buyer fails to do so within the 24 hours, they can invoke a claim for the defects discovered during the initial inspection only if they can prove that the goods had already had the defects at the time of the receipt. A relevant proof of defect in this case is a “damaged goods report” from a courier company, otherwise a complaint about incomplete or damaged goods will not be accepted.

8.7 During the warranty period, the customer has the right to correct the defect free of charge after handing over the goods including accessories, documentation and instructions for use to an authorised representative of the Seller together with warranty document and proof of payment. The 30-day processing period of the complaint begins on the day of delivery of all materials required for the assessment and processing of the complaint.

8.8 If the goods have defects, the customer has the right to file a complaint at the Seller's establishment according to Article 18 paragraph 2 of the Act only upon prior agreement with the Seller by delivering the goods to Katkyn, s.r.o., Areál Istrochem, Vajnorská 127/C, 831 04 Bratislava, Slovak Republic, filling in the complaint form and delivering it to the Seller. The form is designed by the Seller and a template must be published on their website. The Buyer must precisely describe the type and scope of defects in the form and include photographs of the scope of damage or a short video. The customer also has the right to file a complaint to a person authorised to perform warranty repairs by the manufacturer of the goods (“Designated Person”). The list of Designated Persons is specified in the warranty document or it can be sent by the Seller on Buyer’s demand. A complaint procedure for goods which can be objectively delivered to the Seller begins on the day when all the following conditions are fulfilled:

a filled-in complaint form is delivered from the Buyer to the Seller;
the Seller assesses whether the complaint about a defect of the goods is justified and informs the customer by e-mail about the method of complaint processing;
if the complaint is justified, the Seller delivers a new part of the product without defects (a new product) to the Buyer via a courier company;
the Buyer shall never send the goods in question to the Seller without a prior request.

The Seller recommends to the Buyer to insure the consignment with the goods. Goods sent as payment on delivery or to a different address than specified in point 8.8 shall not be accepted by the Seller.

The returned goods must be sent in the original packaging or in a suitable transport packaging which fulfils the conditions for transport of fragile goods, including all accessories, and labelled by corresponding symbols since the Seller is not liable for any eventual mechanical damage before the goods are received.

The complaint procedure begins on the day when the complaint is filed. It is not necessary to deliver the goods in question to the Seller’s company seat if the Seller or Designated Person do not determine otherwise. In case of any questions please contact Katkyn, s.r.o. via phone +421 944 627 725 or by email at support@tedaria.de.

8.9 The Seller must receive the complaint in a suitable establishment according to provision of Article 18, paragraph 2 of the Act.

8.10 The Seller is obliged to ensure the presence of a person authorised to process claims at the site designated for receiving complaints specified in point 8.9 of the present General Terms and Conditions, according to provision of Article 18, paragraph 3 of the Act.

8.11 The Buyer must complain about the defects of the goods to the Seller without undue delay, otherwise the Buyer loses their right to have the defect corrected free of charge by the Seller.

8.12 The Seller or the Designated Person shall issue a confirmation of filed complaint to the Buyer in an appropriate form selected by the Seller, e.g. via email or letter in which they must precisely describe the defects of the goods according to provision of Article 18, paragraph 5 of the Act and inform the customer about their rights which derive from provision of Article 622 and Article 623 of the Civil Code. If the complaint is filed by means of distance communication, the Seller is obliged to send the confirmation of filed complaint to the Buyer immediately; if it is not possible to deliver the confirmation immediately, they must do so without undue delay, but no later than with the confirmation of processed complaint; confirmation of filed complaint does not need to be delivered if the Buyer has the option to prove the filing of complaint otherwise.

8.13 Based on the Buyer’s decision about which of their rights according to provision of Article 622 and Article 623 of the Civil Code they invoke, the Seller or the Designated Person are obliged to determine the method of complaint processing according to provision of Article 2 point (m) of the Act immediately, in more complicated cases within 3 days since the beginning of the complaint procedure, and in justified cases, mainly if complex technical assessment of the condition of the goods is required, no later than 30 days since the beginning of the complaint procedure. Once the method of complaint processing has been determined, the Seller or the Designated Person shall process the complaint immediately; in justified cases, it may be processed later. However, the processing of the complaint must not take longer than 30 days since the complaint was filed. Once the period of complaint processing has expired, the customer has the right to withdraw from the contract or to have the goods replaced with a new item. The Seller shall inform the Buyer about the end of the complaint procedure and its result in the form agreed on by both contractual parties (via email or registered letter) and deliver a complaint protocol (delivery note) and the goods to the Buyer. If the Buyer files the complaint during the first 12 months since the Sales Contract was concluded, the Seller may refuse the complaint only based on an expert opinion or opinion issued by an authorised, notified or certified person or by the Designated Person (“Expert Assessment of the Goods”). Regardless of the result of the Expert Assessment, the Seller cannot demand any compensation of expenses for the Expert Assessment or other expenses related to it from the Buyer.

If the Buyer files a complaint later than 12 months since the Sales Contract was concluded and the Seller refuses it, the person processing the complaint is obliged to specify whom the Buyer may consult for an Expert Assessment in the confirmation of processed complaint. If the Buyer sends the goods for an Expert Assessment to the Designated Person specified in the confirmation of processed complaint, the expenses for the Expert Assessment as well as all related expenses shall be borne by the Buyer regardless of the result of the Expert Assessment. If the Expert Assessment initiated by the Buyer proves that the Seller is liable for the defect in question, the Buyer may file another complaint; the warranty period is not running during the Expert Assessment. The Seller is obliged to compensate the Buyer for all the expenses paid for the Expert Assessment and all related expenses no later than 14 days since a new complaint is filed. Such a new complaint cannot be refused.

8.14 The Buyer does not have the right to invoke warranty for defects about which they had been informed by the Seller upon conclusion of the contract or which must have been known to them due to circumstances under which the Sales Contract was concluded.

The complaint policy does not apply to gifts received with the goods.

8.15 The Seller may always replace the defective goods with a new item without defects instead of correcting the defect, if this does not cause serious difficulties for the Buyer.

8.16 The right to invoke warranty from the Seller by the Buyer expires by:

not delivering the warranty document, accessories or documentation for the goods in question;
not reporting obvious defects within 24 hours from the receipt of goods;
expiration of the warranty period;
mechanical damage of the goods caused by the Buyer;
using the goods under circumstances with humidity, chemical or mechanical impacts not characteristic of normal environment;
unskilled handling or operation or negligence of the goods;
damaging the goods by excessive load or using them contrary to the conditions specified in the documentation;
general principles, technical standards or safety regulations valid within the EU;
damaging the goods due to unavoidable and/or unforeseeable events;
damaging the goods due to accidental damage and accidental deterioration;
unskilled intervention, damage during transport, damage by water, fire, static or atmospheric electricity or other instances of force majeure;
intervention of an unauthorised person;
in case of products which require an accumulator or various types of batteries for their function, normal wear and tear of the accumulator or battery is not considered a defect of the product since these parts of products naturally lose their durability by normal use.

8.17 The warranty does not apply to normal wear and tear of the item (or its parts) caused by use. Shorter lifespan of a product thus cannot be considered a defect and cannot be the subject of a complaint.

8.18 In case the goods do not correspond to the Sales Contract upon the receipt by the Buyer (conflict with the Sales Contract), the Buyer has the right to have the product adjusted according to the Sales Contract by the Seller free of charge and without undue delay, either by replacing or repairing the goods, as decided by the Buyer. If such a procedure is not possible, the Buyer may ask for an adequate discount from the price of the goods or withdraw from the contract.

This does not apply if the Buyer had known about the conflict with the Sales Contract before the receipt of the goods or if they caused the conflict themselves. A conflict with the Sales Contract which manifests in the six months since the day of receipt of the goods is considered as if it existed at the moment of receipt, if this does not contradict the nature of the goods or if not otherwise proved. In case of conflict with the Sales Contract, the customer has the right to redress, by:

adjusting the goods according to the Sales Contract free of charge;
adequate discount from the Purchase Price
delivery of replacement goods;
withdrawal from the contract.

8.19 The Seller must process the complaint and end the complaint procedure in one of the following manners:

delivering repaired goods;
delivering a new spare part
replacing the goods;
reimbursing the Purchase Price of the goods;
paying back an adequate discount from the price of the goods;
written appeal to the Buyer to accept a compensation determined by the Seller;
justified refusal of the complaint.

8.20 The Seller must issue a written confirmation of the method of complaint processing and of processed complaint to the Buyer no later than 30 days since filing a complaint and deliver it to the Buyer via post, courier or delivery service or via email.

8.21 The warranty period is 24 months (if a different warranty is not determined in specific cases) and begins on the day of receipt of the goods by the Buyer.

8.22 The warranty period is extended by the time when the Buyer could not use the goods due to warranty repairs.

8.23 In case of replacement of the goods with a new item, the Buyer shall receive a document specifying the replaced goods; any further complaints shall be filed according to the original delivery note and this document. In case of replacement of the goods with a new item, the warranty period starts again from the day of receipt of the new goods, but only for the new goods.

8.24 At first, the customer may ask the Seller for a free-of-charge repair or delivery of replacement goods. The Buyer has the right to have the goods replaced only if it is not disproportional considering the nature of the defect. An authorised service centre shall decide whether the defect is proportional by a written assessment of the defect. The procedure shall continue based on this assessment according to the legislation.

8.25 In case the right to invoke warranty has not expired according to point 8.16 of this complaint policy, all warranty repairs are free of charge.

8.26 If the defect can be eliminated, the complaint shall be processed based on the decision of the Buyer according to point 8.13 of this complaint policy in the following manner:

the Seller shall remove the defect; or
the Seller shall replace the defective goods.

8.27 If the defect cannot be removed or if it is one removable defect which has occurred repeatedly several times or more removable defects which prevent the goods from being properly used as if defect-free, the Seller shall process the complaint based on the decision of the Buyer according to point 8.13 of this complaint policy in the following manner:

by replacing the goods with a new functional item with the same or better technical parameters; or
in case the Seller cannot replace the goods with a new item, they shall process the complaint by issuing a credit note for the defective goods.

8.28 Complaint processing only applies to defects specified in the complaint form.

8.29 For the purpose of complaint, if one removable defect repeats more than twice, it is considered as repeated removable defect.

8.30 For the purpose of the complaint, if more than three removable defects are present simultaneously, it is considered as more removable defects.

8.31 For the purpose of the complaint, the period since the conclusion of the Sales Contract during which the Buyer cannot use the goods properly due to defects is considered to be a period consisting of more than 180 days altogether.

8.32 The right of the Seller to file a complaint about a defect of the goods expires once they have invoked this right and asked the Seller to remove the defect according to point 8.8 of this complaint policy and regardless of the result of the complaint, they do not have the right to complain about the same unique defect (not a defect of the same kind) repeatedly.

8.33 If the Seller ends the complaint procedure by justified refusal but the defect of the goods objectively exists and has not been removed, the Buyer may assert their right to have the defect removed at court.

8.34 The complaint form is available here.

8.35 Notifications related to a complaint:

If the customer has handed over the received device without the original packaging or replacement pack, Katkyn, s.r.o. does not assume liability for potential damages of the device during the transport to the service centre.

8.36 If the Buyer - consumer was not satisfied with the Seller’s processing of the complaint or if the Buyer - consumer contacted the Seller with a request for compensation and was not satisfied with the manner in which the Seller processed their complaint or if they assume that the Seller has violated their rights, the Buyer - consumer has the right to contact the Seller with a request for compensation. If the Seller refuses such request or does not reply within 30 days from the day of submission, the Buyer - consumer has the right to submit a motion for the initiation of an alternative dispute resolution to the entity of alternative dispute resolution. The entity of alternative dispute resolution is the “Slovenská obchodná inšpekcia, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27” (Slovak Trade Inspection) or other respective authorised legal entity registered in the list of entities of the Ministry of Economy of the Slovak Republic (the list is available athttps://www.mhsr.sk). The Buyer - consumer is entitled to select an entity of alternative dispute resolution they will contact.

8.37 In case of a unjustified complaint the Buyer is not entitled to a compensation of their costs related to the processing of the complaint and at the same time the Seller is not entitled to the compensation of costs which incurred by them (if it was not for example a repeated unjustified complaint by the Buyer where it might be concluded that on their part it was an abuse of consumer rights). If the complaint is acknowledged as unjustified the goods to which the complaint is related to shall be sent to the Buyer at the costs of the Buyer.

8.38 A reimbursement in a different manner than a transfer to the bank account can only be performed with a prior mutual consent of both parties. A reimbursement by a postal money order is not possible due to technical reasons, the transfer of funds is performed only via a bank account transfer.

8.39.In case of any doubts the contractual parties have agreed that the period of use is considered to be the period from the delivery of goods to the Buyer (including the date of delivery).

8.40. A complaint can be submitted only by the person who is specified within the invoice and Order.

9. Personal data and their protection

Cancelled on 25/05/2018. You can find the new conditions for the processing of personal data in accordance with the existing legislation at the following link.

10. Withdrawal from the Sales Contract

10.1 The Seller is entitled to withdrawal from the Sales Contract due to stock exhaustion, unavailability of goods or if the manufacturer, importer or supplier of goods agreed within the Sales Contract has interrupted production or performed such serious changes which prevented the realisation of Seller’s obligation performance resulting from the Sales Contract, or due to reasons of force majeure, or after making every effort which can be fairly requested from them, they are not able to deliver goods to the customer in the period specified by these Terms and Conditions, or within the price which is specified within the online store. The Seller is obliged to immediately inform the Buyer about this fact and return the paid deposit for the goods agreed in the Sales Contract within the period of 14 days from the notification concerning the withdrawal from the contract, by a transfer to the account which has been specified by the Buyer. The Seller is entitled to withdraw from the Sales Contract also if the Buyer has not received the goods within five working days from the date the Buyer was obliged to receive these goods.

10.2 The right to withdraw from the Sales Contract without justification under the conditions established by Act No 102/2014 Coll. on consumer protection of supply of distance sales or supplies of services on the basis of a distance contract or contract concluded off-premises of the Seller and amending and supplementing certain acts (“Consumer Protection of Supply of Distance Sales Act”) arises for the Buyer within 14 days from the date of the receipt of goods. The Buyer has the right to unpack the goods within this period and test them in a similar manner that is usually used in case of a typical purchase in a “brick and mortar” store. However, testing does not mean using the goods and subsequently returning them to the Seller. The goods are considered to be received by the Buyer at the moment when the Buyer or the third party, which was determined by them, with the exception of the carrier, receive all parts of ordered goods or if

the goods ordered by the Buyer within one Order are delivered separately, at the moment of the receipt of goods which was delivered as the last, or if
the delivered goods which are comprised of multiple parts or pieces, at the moment of the receipt of the last part or last piece, or if
the goods are delivered repeatedly in the course of a specified period, at the moment of the receipt of the first delivered goods.

10.3 By submitting the Order the Buyer confirms to the Seller that the Seller has in time and properly fulfilled their information obligations under provision of Article 3 paragraph 1 of the Consumer Protection of Supply of Distance Sales Act.

10.4 The Buyer might invoke the right to withdrawal from the contract with the Seller in a paper form or in the form of a recording on another durable medium or via the withdrawal from the contract formy sent to the postal address of the Seller, Katkyn, s.r.o., Račianska 88 B, 831 02 Bratislava, Slovak Republic.

10.5 Withdrawal from the Sales Contract via the withdrawal from the contract form according to the previous point of these General Terms and Conditions must contain data which are required, the exact specification of the goods (code and name of the goods), date of the Order, Order number and invoice number, first and last name of the Buyer, address of the Buyer, signature of the Buyer, account number, name of the bank and date. By withdrawing from the Sales Contract the Buyer is obliged to deliver the goods undamaged and unused together with the accessory including gifts, documentation, manual, warranty document, proof of payment etc. and packed in the original packaging as it was received to the Seller, by sending them to the address: Katkyn, s.r.o., Areál Istrochem, Vajnorská 127/C, 831 04 Bratislava, Slovak Republic. If the Buyer by withdrawing from the Sales Contract sends the goods together with the accessory including documentation, manual, warranty document, proof of payment etc. (“goods”) to the Seller and to the address according to the previous sentence via the Slovak Postal Service, Slovenská pošta, a. s., they can do so only using the service entitled “Parcel to address”. Goods sent by the Buyer via the service entitled “Parcel to a post office“ and consignments with collection on delivery are not accepted by the Seller predávajúci nepreberá. We recommend you to insure the goods.

The goods need to be sent in the original packaging or in a suitable transport packaging (if there was no original packaging) which corresponds to transport demands of fragile goods, including all accessories and mark the consignment with corresponding symbols because the Seller is not liable for potential mechanical damages prior to the receipt of the goods.

10.6 If the Buyer withdraws from the contract, each complementary contract related to the contract from which the Buyer withdrew is cancelled from the beginning.

10.7 The Buyer might withdraw from the contract whose subject is the delivery of goods, even prior to the beginning of the period for the withdrawal from the contract. The period for the withdrawal from the contract is preserved if the Buyer sends a notification about the invocation of the right to withdraw from the contract prior to the expiration of the period for the withdrawal from the contract.

10.8 Following the withdrawal from the contract the Seller shall return all payments which have been provably paid by the Buyer in relation to the conclusion of the contract to the Buyer, particularly the Purchase Price including costs for the delivery of goods or it shall be proceeded as defined in point 6.8 of these General Terms and Conditions by sending a gift voucher to the Buyer’s address. Payments shall be returned to the Buyer within 14 days from the date when the Buyer’s notification about the withdrawal from the Sales Contract will be delivered to the Seller. The payment shall be executed in the same manner that was used by the Buyer to pay to the Seller, if the Buyer has not specified a different mode of payment in the withdrawal from the contract form, without charging any additional fees.

10.9 The Seller is not obliged to return all payments to the Buyer according to point 10.8 of these General Terms and Conditions prior to the delivery of the goods from the Buyer. Payment for purchased goods shall be paid by the Seller to the Buyer only following the delivery of returned goods back to the address specified in point 10.5 of these General Terms and Conditions.

10.10 If the Buyer withdraws from the contract as defined in point 10.2 of these General Terms and Conditions and delivers the goods which are damaged or incomplete or the value of the goods in question is reduced as a result of such handling with goods which is outside the scope of handling necessary for the detection of features and functionalities of goods to the Seller, the Seller is entitled to a compensation from the Buyer in the value of the repair of goods and restoration of goods or the Seller has the right to request reimbursement of the reduced value of goods from the consumer.

10.11 The Buyer is obliged to send back or hand over the goods together with the accessory including gifts, documentation, manual, warranty document, proof of payment etc. no later than 14 days from the date of the withdrawal from the contract in original packaging not folded and undamaged, in the state in which they have received the goods.

The Buyer acknowledges the fact that if gifts are provided together with the goods, a gift contract is concluded between the Seller and the Buyer under the condition that if the right to withdraw from the contract is invoked, the gift contract shall expire and the Buyer is obliged to return the goods as well as related provided gifts. If these are not returned, these values shall be considered as unjust enrichment of the Buyer.

10.12 By withdrawing from the contract the Buyer bears direct costs for the return of goods to the Seller or to a person authorised by the Seller to receive the goods. Direct costs related to the return of goods cannot be adequately calculated in advance. According to available information the anticipated estimation of these costs depends on the size, weight of goods, distance from where the return of goods is performed and prices for which the carrier, which was selected by the Buyer, provides services, in the amount from € 2 to € 150.

10.13 By withdrawing from the contract the Buyer also bears direct costs for the return of goods which with regard to its nature cannot be return by postal service. Direct costs related to the return of goods cannot be adequately calculated in advance. According to available information the anticipated estimation of these costs depends on the size, weight of goods, distance from where the return of goods is performed and prices for which the carrier, which was selected by the Buyer, provides services, in the amount from € 2 to € 150.

10.14 If the Buyer does not fulfil one of the obligations specified in points 10.4 and 10.5 of these General Terms and Conditions, the withdrawal from the Sales Contract shall not be valid and in effect and the Seller is not obliged to return all provable payments under point 10.8 of these General Terms and Conditions to the Buyer and at the same time is entitled to a compensation of costs related to the sending of goods back to the Buyer.

10.15 The Buyer cannot withdraw from the contract whose subject is:

the sale of goods fabricated according to personal requirements of the consumer, custom manufactured goods or goods intended specifically for one consumer,
the sale of goods sealed in a protective packaging which is not appropriate to return due to health protection or hygienic reasons and whose packaging was damaged following the delivery or goods which with regard to their attributes cannot be returned,
the sale of goods which with regard to its nature can be inseparably combined with other goods - e.g. sets and other special offers and packaging (in this case the Buyer shall withdraw from the contract concerning the entire set or packaging),
the sales of goods that are subject to rapid decline in quality or deterioration,
the sale of goods which were personally received, checked by the Buyer and inspected by the operator of the e-shop at the collection site.

10.16 In case of a personal collection the right to withdraw from the contract cannot be invoked since the customer personally checked the goods at the receipt.

10.17 In case of a withdrawal from the contract the customer shall send the goods to the address Areál Istrochem, Vajnorská 127/C, 831 04 Bratislava, Slovak Republic. The withdrawal from the contract cannot be invoked in person at the store.

11. Online dispute resolution platform

Buyers - consumers are entitled to use the online dispute resolution platform (“ODR”) for the resolution of their disputes in a language of their choice. The Buyer - consumer might use the ODR platform for an alternative resolution of their dispute which is available at https://ec.europa.eu/consumers/odr/. The Buyer - consumer shall fill in an electronic complaint form when filling a submission on the ODR platform. The information they submit must be sufficient to determine the alternative resolution of the dispute related to the respective subject. The Buyer - consumer can submit documents to support their complaint.

12. Product reviews

The Seller reserves the right to request a withdrawal or non-disclosure of product and service reviews which contain phrases which are inappropriate, false, not connected to the product in question, refer to external websites or in any other manner mislead, provide incomplete information and thus damage the reputation of the company.

13. Gift vouchers (certificates)

13.1 Gift vouchers (certificates) issued by the Seller cannot be used for the purchase of goods at the Seller’s e-shop website. Unless otherwise specified, a gift voucher can only be used for the purchase of goods, it does not apply to services, postal costs and other fees.

13.2 The value of the gift voucher is specified on each voucher as an amount including VAT while the voucher functions as a discount from the total amount of ordered goods including VAT. A gift voucher can only be used in its entire value within one purchase, it cannot be split into multiple parts. The unpaid difference for the purchase of goods needs to be paid in a monetary form, overpayment is not returned.

13.3 A gift voucher cannot be exchanged for cash. If the right to withdraw from the Sales Contract for the purchase of goods which the Buyer paid using a gift voucher arises for the Buyer, the Buyer is entitled to the return of the Purchase Price in the form of a gift voucher (by sending the gift voucher to the address specified by the Buyer).

14. Second-hand store

14.1 The Seller offers within their store a conclusion of a Sales Contract for second-hand goods as well. Second-hand goods shall mean unpacked goods, goods with damaged packaging or returned used goods.

14.2 The warranty period for second-hand goods for the consumer is 24 months from the receipt of the product.

14.3 Second-hand goods cannot be exchanged for new parts in the course of a complaint procedure.

14.4 Complaint policy’s provisions adequately apply to the complaint policy of second-hand goods, unless otherwise specified in this section.

14.5 You cannot file a complaint related to second-hand goods on the grounds of a “defect” or other reason due to which this goods were sold for a reduced price.

15.Prizes and competitions

General rules of a competition:

15.1 The competition shall take place on the Internet. A natural person with permanent residence and delivery address within the territory of the Slovak Republic can become a Participant of a competition (“Participant” or “Competitor”). If the person is under 18, such person confirms that they participate in the Competition with an explicit consent of their legal representative. Persons who are in an employment relationship with regard to the Organiser of the competition and/or who are directly involved in activities related to the organisation of the competition or their family member i.e. particularly relatives in the ascending line, siblings or spouses of these persons (persons forming a part of the household and close persons as defined in provision of Article 116 and 117 of Act No 40/1964 Coll. of the Civil Code) cannot participate in the competition.

15.2 All Buyers who order goods and make the payment for the goods in question shall be put into the draw. The Buyer shall receive an e-mail about their participation in the competition together with the ordered goods. Buyers who do not perform an Order or do not pay or receive the ordered goods or return them within 14 days shall not be put into the draw. The Organiser shall draw the winners of the competition at the address of the company seat of the competition Organiser. At the same time they shall draw 5 substitutes in case the Organiser would not manage to contact the winners or the winner would refuse the prize.

15.3 The Organiser of the competition shall contact the winner by telephone and subsequently by e-mail as well and in this manner they shall be informed about the exact location and time of the receipt of the prize. The confirmation of the receipt of the prize shall be accepted only following the receipt of an e-mail confirmation sent by the winner no later than 5 calendar days from the date of the notification about the prize by the Organiser. Otherwise the winner’s claim for the acquisition of this prize lapses and the Organiser shall contact the substitutes in the order in which they were drawn, they shall be subsequently contacted under the same conditions. If even then there is a failure to contact winners, such unreceived prizes shall be forfeited to the competition Organiser.

15.4 The Organiser is not liable for any damages or other claims to the Participants of the competition related to incorrectly provided or incorrect data of the Participant as well as in relation to non-application or failure to receive the prize at the location and time determined by the Organiser. If the Organiser discovers that a Participant of the competition provided false data or information, they are entitled as a result of their judgement to disqualify such Participant from the competition or not hand over the prize. The Organiser also reserves the right to disqualify a Participant from the competition if they:
- have acted or intended to act contrary to these rules of competition,
- have tried to acquire the prize by fraudulent means or contrary to decency or,
- have damaged, even if only in a potential manner, the good reputation of the Organiser by their actions.

15.5 There is no legal entitlement linked to the prizes from the competition, it is not possible to transfer them to another party and the value of prizes cannot be paid in cash. Participants of the competition acknowledge that the recovery of the prize by legal means as defined in Article 845 of Act No 40/1964 Coll. of the Civil Code is impossible. Income in the form of rewards and prizes are subject to tax according to Act No 595/2003 Coll. on income tax as amended.

15.5 The Organiser reserves the right to modify and add to the rules of the competition at their discretion particularly, but not exclusively, the manner, location and date of the draw, number of substitutes, interrupt, suspend, postpone and cancel the competition etc. Rules of the competition as well as their modification shall be published by the Organiser at www.tedaria.com. The Organiser does not cover any costs related to Participants’ participation in the competition or the receipt of the prize.

15.6 Participation in the competition is voluntary and by participating in the competition the Participant expresses their consent with its rules. The full text of rules is stored in a written form for the duration of the competition at the address: Katkyn, s.r.o., Račianska 88 B, 831 02 Bratislava, Slovak Republic.

16. Final provisions

16.1. The Seller reserves the right to modify these General Terms and Conditions. The obligation of a written notification about the modification within these General Terms and Conditions is fulfilled by placing it on the Seller’s e-hop website.

16.2 If the Sales Contract is concluded in a written form any modification must have a written form.

16.3. These General Terms and Conditions enter into force for the Buyer when they send the electronic Order.

16.4. By sending the Order the Buyer confirms that they have read these General Terms and Conditions and agree with them in their entirety.

16.5 Contractual parties have agreed that the communication between them shall be performed particularly in the form of e-mail messages, or via correspondence.

16.6 Relations which are not governed by these General Terms and Conditions are covered by the relevant provisions of the Civil Code, Act No 22/2004 Coll. on electronic commerce and on amendments on Act No 128/2002 Coll. on state control of the internal market in matters of consumer protection and amending and supplementing certain acts as amended by Act No 284/2002 Coll. as amended, Act No 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council Act No 372/1990 Coll. on offences as amended and Act No 102/2014 Coll. on consumer protection of supply of distance sales or supplies of services on the basis of a distance contract or contract concluded off-premises of the Seller and amending and supplementing certain acts.

17. Use of documents from the website

Katkyn, s. r. o. has all rights reserved. Any use of content - partially or as a whole, particularly the reproduction and distribution of texts (descriptions), images, photographs or demonstrations in any mechanical or electronic manner is prohibited without a written authorisation from Katkyn, s.r.o.

Annexes of General Terms and Conditions

Annex 1 - Withdrawal from the contract form (paper form)

Annex 2 - Instructions on the invocation of the Buyer’s right to withdraw from the contract within 14 days

Have a pleasant shopping experience in our e-shop!

Bratislava toy store and Tedaria.com online store.

*These Terms and Conditions are in force and effect from 13. 6. 2016 and cancel previous versions of T&C. The Seller reserves the right to modify the GT&C without prior notification.

18. Liability

Katkyn, s.r.o. stresses that information featured on the websites of its stores is partly taken from third parties, can contain factual and technical inaccuracies or typographical errors and can be updated without prior notice. Katkyn, s.r.o. can at any time change products and services described on its website without prior notice and does not guarantee factual accuracy of their content.

Katkyn, s.r.o. is not liable for any other party for direct, indirect, extraordinary or other subsequent damages caused by the use of information from their own or referred websites, including (but not limited to) loss of profit, costs incurred, suspension of activity and other damages. Katkyn, s.r.o. does not provide any guarantees and warranties excluding warranties resulting from the legislation and warranties which are provided by product suppliers and service providers outside the scope of the legislation and offered on the websites of its stores, unless it is explicitly indicated next to such products and services.